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Project Overview
Badyal Hospital is a leading clinical care facility providing medical diagnostics and therapies. To modernize patient-facing services, the hospital required a secure patient intake system, automated appointment scheduling, and a digital laboratory report delivery module.
The Challenge
The hospital's administration faced significant friction:
- Receptionist lines were overwhelmed with appointment booking calls.
- Patients had to physically travel to collect diagnostic PDF files or test reports.
- Legacy record-keeping faced risks regarding patient data leakage and access logs.
The Solution
TECHNOCITYONLINE.COM designed and developed a secure patient portal with strict access control layers:
- Interactive Scheduling: Dynamic calendar dashboards showing open timeslots, allowing patients to book and reschedule online.
- Secure Reports: Encryption-at-rest database modules to safely upload lab records, accessible only via SMS verification codes.
- Administrative Views: Unified staff control grids to manage clinic calendars, assign rooms, and compile patient lists.
Results & Outcomes
The patient portal modernized hospital scheduling operations and lowered administration overhead:
Key Outcome Metrics
45% Decrease in Phone Volumes • Zero Double-Booking Conflicts • +30% Patient Satisfaction Metrics
